Which Hello Bar plans include custom webhooks?

The current pricing FAQ explicitly lists custom webhook support on Premium and Elite. Use that current entitlement rather than the older Elite-only wording.

Can I send a test request before connecting the webhook?

Yes. The documented setup includes SEND TEST REQUEST after selecting POST or GET and entering the receiver URL. Inspect receipt and field parsing before completing the connection.

How to connect Hello Bar to a webhook

Hello Bar can send each new lead to a webhook. The help article How to sync your Webhook with Hello Bar (modified 1 September 2023) is still the public walkthrough checked on 5 September 2026. Webhooks are also listed on the integrations directory.

The walkthrough documents name and email. Verify the received sample before assuming any additional fields or a particular payload encoding. These are documentation-based steps, not a live endpoint test.

Check access and receiving requirements

The current pricing FAQ explicitly places custom webhook support on Premium and Elite. Confirm that entitlement before building around a Growth account. Have the intended receiver URL, accepted method and a controlled test contact ready.

How do you add a webhook?

Get the webhook URL from the receiving app. If it will not accept name and email, stop and fix that side first.
In Hello Bar, go to Contacts. Click New Contact List, or open an existing list to edit.
Name the list and click SHOW ALL TOOLS.
Select Webhooks.
Choose POST or GET, then paste the URL.
Click SEND TEST REQUEST and confirm the receiver sees a sample payload.
Click Connect.

Use that contact list on the campaigns that should fire the webhook.

Verify receipt and processing separately

A request reaching the endpoint does not prove that the receiving application created the intended contact. Check the receiver's request record, the parsed fields and the destination contact as separate checkpoints. Then submit a controlled lead through the actual campaign, since the setup test alone does not prove that the campaign uses the correct list.

Observation	Diagnostic step
No request reaches the receiver	Check the URL, selected method and connection configuration
A request arrives but fields are empty	Compare the actual encoding and field names with the receiver's requirements
The setup test works but a campaign signup does not	Check the campaign's contact-list assignment and whether a new lead was captured
Contact creation works but follow-up does not	Inspect the destination automation and contact eligibility separately

Record a test timestamp and the step where processing stopped. Do not publish the full endpoint URL if it contains a secret. Before production use, agree how failed deliveries will be detected and reconciled; an undocumented retry policy should not become an assumed guarantee.

What we could not verify

Extra fields beyond name and email.
Retry behaviour if the endpoint returns 5xx.

Vendor help: webhook article, webhooks page. Product: Hello Bar.

How to Integrate Hello Bar with Webhook