How Can I Change the Email Address of My Lead Notifications on Poptin?
Emel DalabasmazChange lead-notification recipients in the individual popup’s editor. Poptin documents up to five recipient addresses per popup. Save the change, then verify a controlled submission reaches the intended inbox.
Source: Poptin’s recipient-setting guide, checked September 6, 2026. The delivery checks below are editorial recommendations, not a test performed in your account.
Change the recipients
- Open the dropdown beside the intended popup and choose Edit Design.
- Find Email and Integrations → Send Leads to Email and enable the toggle.
- Enter the intended recipient addresses, within the five-address limit.
- Use Next or Publish Changes to save the setting.
Check the campaign name before editing. If you are replacing a recipient, inspect the resulting list so the previous address is not left there unintentionally. Review other campaigns separately when the same team change affects several popups.
Verify delivery with a controlled test
Use an address and sample data you control in the live form. Record the campaign, page and submission time, then ask the intended recipient to check the notification. Avoid using customer details merely to test routing.
| Observation | Next check |
|---|---|
| No notification arrives | Confirm the edited campaign, saved settings and recipient spelling; inspect spam or quarantine before assuming the popup failed. |
| Some recipients receive it | Compare the saved recipient list and each mailbox’s filtering. |
| The wrong team receives it | Identify the campaign that generated the message and inspect its recipient list. |
| Notification arrives but the CRM is empty | Inspect the CRM integration separately; this check only demonstrates notification delivery. |
Do not treat a missing message as proof that someone forgot to publish. The cited guide does not enumerate every delivery failure, retry policy or delivery-time guarantee. If the issue persists, collect the campaign name, approximate submission time and observed result for support, without exposing sensitive form data.
Keep notification routing separate from lead integrations
The notification recipient is the person who receives the alert. Verify the destination of captured leads independently when your workflow also uses an email platform or CRM. A received alert does not prove that the contact reached that service or entered an automation.
See Poptin integrations for destination-specific guides. Keep a short handoff record of the campaign, intended recipients and test outcome so another team member can see which routing was checked.
Questions before you decide
Frequently asked questions
How many email recipients can receive notifications for one popup?
Poptin’s guide allows up to five recipient email addresses for incoming-lead notifications on a popup. Review the recipient list in that popup’s Send Leads to Email settings.
About the author
SEO Executive at Flatart
Emel Dalabasmaz graduated in Advertising and Public Relations from Anadolu University. She began in social media and carried that grounding — content, brand communication and performance — into SEO. For more than ten years she has worked on growth for brands across a range of industries, pairing a communications perspective with data and technical analysis to build a digital presence that holds up over time. At Flatart, she has worked for more than ten years with over 250 brands and set up popups for more than 70% of them. She has tried the popup tools covered by PopupBuilder.io for agency customers and read G2 customer reviews as part of her product research.
- Education
- Advertising and Public Relations, Anadolu University
- Writes about
- Popup builders, Conversion rate optimization, On-site messaging, SaaS pricing research, SEO, Technical SEO, Content strategy, Digital marketing