Can I Share Access to My Account on Poptin?

Yes, on a paid plan. There are two paths, and they are not interchangeable. Shared Account adds someone who already has a Poptin login. User (Agency only) creates a login for someone who does not.

Source: Can I share access to my account?, updated 3 August 2026. Product context: Poptin, pricing.

How do I share access with someone who already has Poptin?

Paid plans only. The email you type must already belong to a Poptin account.

1. Open My Account.
2. Open the Users & Access tab, then the Users & Access button.
3. Enter the person's name and their existing Poptin email.
4. Click Add User.

Do not send them your password. The 2023 version of this page said you could. The current help article does not.

How do I create a user on the Agency plan?

Agency only. The email must not already have a Poptin account.

1. Choose User (not Shared Account).
2. Enter name, email and a password.
3. Pick the subaccount they should see.
4. Click Add User.
5. Send them the password yourself. Poptin emails a notice; it does not replace you handing over the password.

This is the path for a client or a junior who should never see the other subaccounts.

What did the old writeup get wrong?

It mixed "Invite Team Member" language that is not in the 2026 help article. It also dumped a lead-collection section (five notification emails, Shopify Customers tab, GDPR) onto a permissions page. Lead notifications are a different setting: change the lead-notification email.

Permissions are the review-site sore spot. If a teammate cannot see a campaign, check which of the two paths you used before you open chat.

Can a Free plan share access?

The help article says Shared Account is a paid-plan path. The pricing cards still print "Manage users" on Free. If Free sharing fails in the dashboard, that is why. Upgrade, or work from one login.