Should the account name include .activehosted.com?

No. The Popupsmart guide tells you to take the account name from the URL and exclude .activehosted.com when entering the account name in the connection setup.

How to connect Popupsmart to ActiveCampaign with an API key

Connect your Popupsmart form to an ActiveCampaign account, choose a destination list and map the fields. Verify a test contact in that list before treating the integration as ready for visitors.

Source: Popupsmart’s ActiveCampaign setup guide, checked September 6, 2026. The acceptance checks below are editorial recommendations, not a client implementation report.

Prepare the account and list

You need an ActiveCampaign account, a destination list and a verified Popupsmart website. Confirm the intended list name before connecting, particularly when managing more than one brand.

Connect the form

Select the campaign’s form input in Customize, then open Integration → + Add integration → ActiveCampaign → Connect.
Select a saved connection or choose Add new ActiveCampaign API.
In ActiveCampaign, open Settings → Developer to find the API access details.
In Popupsmart, enter a connection name, the account name without .activehosted.com, and the API key. Save.
Select the destination list in Details, match the fields and save. Confirm the integration is enabled.

For example, an illustrative account URL of yourbrand.activehosted.com gives an account name of yourbrand. This is not a real credential. Keep the API key in the integration setup, out of public page code and shared screenshots.

Define a successful test

A connection name helps you identify the setup; it does not prove that the destination is correct. Use a controlled test address and record the submission time, campaign and selected list.

Check	Expected evidence	Next step if it fails
Account selection	Test contact in the intended ActiveCampaign account	Recheck the account name and saved connection.
List selection	Membership in the list chosen for this campaign	Recheck the saved destination and integration status.
Field mapping	Submitted values in the intended contact fields	Compare mappings and value formats field by field.
Follow-up behavior	The expected automation entry, if configured	Inspect the automation’s own conditions and contact status.

Start with a new address you control. If existing contacts will use the form, test a controlled existing contact separately and record whether submitted values change. Do not assume the connector’s overwrite behavior from a new-contact test.

Troubleshoot without changing everything at once

If connection setup fails, compare the account name with the documented format and check that the key belongs to the intended account. If the list picker is empty, confirm that a suitable list exists in that account before creating another one.

If a contact arrives with missing data, inspect the submitted input and its mapping. If list membership is correct but a follow-up does not run, investigate subscription status and automation entry conditions separately. Receiving a contact is not proof that a message was sent or that the address is eligible for marketing.

Preserve the error text and approximate test time when asking support for help. Avoid repeatedly replacing credentials or rebuilding the campaign before identifying which stage failed.

Check plan access separately

The words “for free” in the vendor article title do not establish every current plan limit or the cost of your whole stack. Consult Popupsmart pricing and your ActiveCampaign subscription before committing to the setup. This guide describes connecting the tools, not purchasing or changing a subscription.

How to Integrate Popupsmart with ActiveCampaign