Adoric Help 2026
Troubleshoot Adoric by choosing the correct product family, recording the route, campaign state, page, browser, trigger and audience inputs, then testing display and destination separately. These guides cover domains, first campaigns, templates and A/B tests.
Suggested setup checks
Create a reproducible Adoric support packet
Separate product route, display eligibility and downstream delivery so one symptom does not produce several unrelated changes.
Identify the route and account
Record whether the issue is in Popups, Bundles, Upsells or Cart, plus the account, plan and domain. Remove secrets before sharing evidence.
Capture the campaign state
Record campaign name, publish state, page URL, device variant, schedule, trigger and every audience condition.
Reproduce eligible and excluded paths
Use controlled sessions to test one visitor that should match and one that should not. Record browser-state values and timing when relevant.
Trace the destination separately
For a form issue, use a fresh address and inspect fields, consent, timestamp, duplicate behavior and downstream automation.
Share sanitized evidence
Provide expected and actual results, exact time, browser and device, plus screenshots or console details with tokens, customer data and authorization values removed.
Browse Adoric guides
4 of 4 guides available
How to Create a Lead Generation Campaign on Adoric?
Campaigns board, plus, Wizard, Grow your email list. Edit the form, connect an ESP, set a redirect, publish. Leads land in Adoric Leads until you change the integration.
Article updatedHow to Use Templates on Adoric?
The Wizard is four buckets: email list, cart abandonment (Shopify only), offers, games. Pick a template, change text and style, continue in the editor for further changes.
Article updatedHow to Add & Verify a Domain on Adoric?
Web accounts add domains under Connected sites, then verify by installing the snippet. Shopify app merchants skip this; the app embed is the install.
Article updatedHow to Conduct A/B Test on Adoric?
Create an Adoric test from the campaign board, define the traffic split and evaluate the result against a written hypothesis.
Article updated
Questions before you decide
Frequently asked questions
Which Adoric help category should I use?
Start with the installed product. The current help center separates Adoric Popups, Bundles, Upsells and Cart. This archive covers the Popups website and campaign workflow. A procedure from another product family may use different installation, billing and interface steps.
Where should I start if an Adoric event-triggered campaign does not show?
Record the intended event and confirm it occurs on the tested page, then check the campaign's status and every other audience condition. Adoric documents event triggers alongside URL, device, cookie and browser-state rules. A fired event alone does not prove that all conditions matched.
What should I check when an Adoric domain will not verify?
Confirm that the exact site is added to the intended Adoric account and that the installation snippet is present once on the tested page. Then record the URL, page source or tag-manager state, browser and time. Verification and campaign display are separate checks, so test a published campaign only after the site connection is confirmed.
What should I check when approaching the website pageview limit?
The website pricing FAQ says Adoric notifies you at 90% of the allowance and asks you to upgrade so campaigns continue showing. Check current usage and the next band before a promotion. Keep this separate from the Shopify app, which uses order-based tiers.
Does changing a website plan restart its money-back period?
The website pricing FAQ says the original 14-day money-back period continues counting when you change plans. It also says the initial charge occurs on purchase. Treat this as the website offering's stated policy, not the policy for every separate Shopify app.
Why can a browser-state rule behave differently in another session?
Adoric supports cookie, local-storage and session-storage conditions. Those values can differ by browser, device or session and may be created after the campaign evaluates its rules. Record the actual value and timing in the failing session, then test both matching and nonmatching paths.
How do I add another user to the Adoric website account?
The website-account guide says the person first signs up, then an owner opens Account and adds the person's email under Users. The invitee approves access by email and uses Switch account to enter the shared account. Confirm the intended account and access level; this is not a Shopify staff-permission guide.