OptinMonster Help 2026
OptinMonster how-tos for lists, campaign types, image size, privacy notices, social buttons and asking for a refund. Plan names are still Basic, Plus, Pro and Growth.
Suggested setup checks
Check one failure at a time
Use a repeatable test so each change has a clear expected outcome.
Record the requirement
Name the intended audience, campaign and destination before changing settings.
Test the relevant step
Check installation and display separately from the form submission and follow-up message.
Keep the result
Record what passed or failed, then repeat the same test after the fix.
Browse OptinMonster guides
6 of 6 guides available
How to Optimize Your Campaign Images on OptinMonster?
Size OptinMonster images for their displayed dimensions, check sharpness and file weight, and verify mobile layout and loading after upload.
Article updatedHow to Change the Campaign Type on OptinMonster?
Change an OptinMonster campaign type in Campaign Details, then check layout, placement and form behavior before using the revised campaign.
Article updatedHow to Add a Privacy Notice on OptinMonster?
Add a Privacy field from the Fields block in Design. You can require a checkbox. Verify recorded data separately from the visible notice.
Article updatedHow to Ask for a Refund from OptinMonster?
First-time purchases can be refunded within 14 days. Renewals cannot. Canceling the plan does not file the refund. You have to submit a ticket.
Article updatedHow to Add Social Media Buttons to Your OptinMonster Campaign?
Add OptinMonster social buttons, configure profile destinations, and verify mobile usability and links before publishing your campaign.
Article updatedHow to Add a List to Your OptinMonster Campaign?
A Smart List is a visual bullet list inside the campaign, not an email list. It is a Pro-and-higher block. Drag it in from the Design home panel, then save.
Article updated
Questions before you decide
Frequently asked questions
What should I check when a campaign does not appear?
Start with installation access, the intended page and the campaign’s display conditions. Test as a visitor who matches those conditions before changing several settings. The official feature list distinguishes page, timing and audience rules, which helps isolate a display problem.
Should I change the offer and trigger in the same test?
If you change both, the result cannot isolate which change mattered. Our recommendation is to define the question first and vary one relevant factor where practical. OptinMonster offers variant testing, but selecting the experiment is still an editorial and operational decision.
What should I capture before asking support for help?
Record the campaign, page URL, device, approximate time and the condition or delivery step that failed. Include a reproducible example without credentials. This is our troubleshooting checklist, not a claim about a support response-time guarantee.
How should I check a campaign before a scheduled promotion?
Preview the mobile layout, confirm the offer dates and test the downstream action. Also check the selected plan’s scheduling availability and impression allowance so a campaign launch does not hide a billing or delivery problem.
How do I contact OptinMonster support?
Use the support-ticket link in the official documentation while signed in to your account. Include the affected page, campaign and a concise description of the expected and actual behavior. The older support guide also describes a WordPress debugging PDF; confirm the current plugin interface before following its menu steps. Keep credentials out of your initial diagnostic example.
Does OptinMonster have human support on weekends?
The documentation checked on 6 September 2026 describes its AI assistant as available 24/7 and its human team as available Monday through Friday. Do not interpret the assistant’s availability as weekend human coverage or a response-time guarantee. Confirm any launch-critical support requirement with the provider before scheduling a promotion.