Sleeknote Help 2026
Troubleshoot Sleeknote across installation, campaign eligibility, visitor behavior, lead delivery and subscription state. These guides cover common setup tasks; the checks below add current support routes, cancellation behavior and a reproducible support packet.
Suggested setup checks
Build a reproducible support packet
Separate installation, campaign eligibility, visitor behavior, destination delivery and subscription state so the failing boundary is clear.
Record the environment
Capture the account, domain, campaign, exact time and time zone, browser, device and recent changes.
Verify installation
Confirm the tracking code loads once on the affected domain and record whether it was installed directly or with a tag manager.
Test inclusion and exclusion
Use one visitor who should match and one who should not, recording page, trigger, targeting, schedule and prior interaction.
Trace the destination
Inspect the captured lead, list, mapped properties, timestamps and the next email, automation or analytics event.
Send sanitized evidence
Share concise reproduction steps and safe identifiers through the help or contact route, keeping billing and cancellation evidence with the request.
Browse Sleeknote guides
6 of 6 guides available
How to Manage Conversion Rate with Sleeknote?
Sleeknote's conversion rate is (leads / views) x 100. Overview shows the average. My Campaigns shows each campaign. A/B test copy and triggers if the number is the problem. Includes checks for comparable reporting.
Article updatedHow Can I Set Up an A/B Split Test on Sleeknote?
Sleeknote split tests two full campaigns, not two headlines inside one. Duplicate campaign A, change one thing, start the test from the A/B tab. 50/50 split. You cannot combine this with automated triggering. Includes a test-planning checklist.
Article updatedHow to Use Sleeknote on a Website with Multiple Languages?
Use language-specific campaigns targeted to the matching URL paths or domains. Check each translation and destination before activation.
Article updatedCan I Create a Campaign That Only Shows on Mobile in Sleeknote?
Disable desktop in the Design step, then test the mobile experience and confirm the campaign stays hidden on desktop.
Article updatedWhere Can I Find My Leads on Sleeknote?
If Mailchimp, Klaviyo, or another ESP is connected, new Sleeknote leads go there. If not, generate a CSV from My Campaigns. Sleeknote stores signups for three months. Check the export and receiving system separately.
Article updatedCan I Change My Pricing Plan at Any Time on Sleeknote?
Change plans from the Pricing page or contact support. The vendor says changes apply immediately and current sessions do not transfer.
Article updated
Questions before you decide
Frequently asked questions
How do I contact Sleeknote support?
Start with the help center for product tutorials. Sleeknote's contact page lists mail@sleeknote.com and +45 71 99 77 07, plus a separate demo-booking route. It does not publish a response-time promise on that page.
How do I install Sleeknote on a website?
Sleeknote says to add its tracking-code snippet to the site's backend or through Google Tag Manager. The snippet is added once per site; for multiple domains, install it on each domain and name that domain in the campaign display settings.
Why did a Sleeknote trial campaign stop showing?
The pricing FAQ says campaigns stop after the 14-day trial when no paid plan is selected, while collected campaigns, leads and data remain in the account. Check subscription state before changing the campaign or reinstalling the tracking code.
What should I do after a Sleeknote visitor-limit alert?
Compare current usage with the next traffic event and price band. Sleeknote documents notices at 75% and 90% of the allowance and an upgrade after usage exceeds 100%, so assign an alert owner before a promotion or seasonal spike.
How do I cancel a Sleeknote subscription?
Sleeknote says cancellation is available through the billing portal or by emailing mail@sleeknote.com. It takes effect at the end of the current billing period, and the cancellation article says no refund is offered upon cancellation.
What happens to campaigns and leads after cancellation?
The cancellation article says campaigns are deactivated and new campaigns cannot be created. Campaign data remains accessible and leads can be downloaded for three months; keep an export and cancellation confirmation before that window ends.
What should I include in a Sleeknote support request?
Include the account and domain, campaign name and state, exact time and time zone, browser and device, expected and actual result, one visitor who should qualify, one who should not, the destination record and recent changes. Share sanitized screenshots or IDs, never passwords or full customer lists.