Hello Bar Help 2026
Troubleshoot Hello Bar by recording the site, campaign state, page, device, audience rule, displayed-view allowance and destination, then test display and lead delivery separately. These guides cover targeting, branding, scheduling and account access.
Suggested setup checks
Build a reproducible Hello Bar support packet
Separate campaign display, eligibility and lead delivery before changing several settings at once.
Record the environment
Capture the site, exact page, date and time, browser, device, consent state and whether cache or blockers are active.
Record campaign state
Save the campaign name, published state, schedule, plan, displayed-view counter and expected format.
Test eligibility
Use one visitor who should match and one who should not; record URL, device, geography, trigger and prior conversion or dismissal state.
Trace the destination
Submit a unique contact and inspect capture, destination fields, consent, duplicate handling, automation and notification separately.
Send safe evidence
Attach timestamps, sanitized screenshots, observed versus expected behavior and the smallest repeatable sequence without sharing passwords, API keys or personal customer data.
Browse Hello Bar guides
5 of 5 guides available
How to Connect Social Media Page to Hello Bar?
Use the documented Social Traffic goal and Social Profile settings to add a profile URL. Check the destination before publishing and confirm current network availability in your account.
Article updatedHow to Reset Password on Hello Bar Account?
If you set a password, reset it at app.hellobar.com/users/password/new. If you signed up with Google, Hello Bar never stored a password; use Login With Google. Steps from Hello Bar's 6 July 2022 help article, documentation checked on 5 September 2026.
Article updatedHow to Turn Off the Hello Bar Branding?
Paid Hello Bar plans can hide the Hello Bar logo. Edit the unit from Manage, open Settings, and turn off Hello Bar branding. Starter cannot. Steps from Hello Bar's 23 June 2020 help article, checked on 5 September 2026.
Article updatedHow to Schedule a Site Element to Display during a Specific Date and/ or Time on Hello Bar?
Paid Hello Bar plans schedule with targeting rules, not a separate calendar. Date rules can be is, is not, before, after or between. Time rules use a 24-hour clock. Dates are UTC. Starter cannot do this. Date article updated 23 July 2026.
Article updatedHow to Set Up Geo-Targeting Rules on Hello Bar?
Paid Hello Bar plans can show a unit in a country, a state or province, or a city inside a state and country. Create the rule under Targeting in the popup editor. Support still describes this as a paid-plan feature. Article dated 30 April 2020, checked on 5 September 2026.
Article updated
Questions before you decide
Frequently asked questions
Where can I get Hello Bar support?
The knowledge base offers search, new-ticket submission and ticket-status checks. The contact page lists support@hellobar.com and chat, with published business hours Monday through Friday, 9:00am–5:00pm Pacific Time. It does not publish a guaranteed response time on the reviewed page.
Why did my Hello Bar campaign stop after working earlier?
Check the campaign state, schedule, page and audience rules, then the view allowance. The current pricing FAQ says paid campaigns pause at the monthly limit while Starter has 5,000 lifetime views. Existing accounts should also confirm whether older overage terms apply.
Will upgrading restore capacity immediately?
The current FAQ says an upgrade and its higher allowance take effect immediately, with the price difference prorated for the rest of the billing cycle. Save the selected plan and checkout before applying the change.
What should I check if a lead notification is missing?
First confirm that Hello Bar captured the test contact. Then inspect the selected list or recipient, field validation, spam filtering, automation state and delivery errors. Record a fresh address and exact submission time so support can separate capture from notification or destination failure.
Does downgrading immediately reduce my current plan?
The current pricing FAQ says a downgrade begins at the next billing cycle and the current plan remains active until then. Record the effective date, new allowance and any campaign entitlement that may change.
Does Hello Bar slow down my website?
Hello Bar's April 2019 support article acknowledges that its JavaScript adds work and reports a small impact in the vendor's example. That old measurement is not a current benchmark. Compare the same page with and without the real campaign, including images and custom content.
Why is Hello Bar covering my header?
The April 2019 article recommends the Pushes page down style. Fixed or absolutely positioned navigation can still overlap; documented options include adjusting site layout, moving the bar to the bottom or choosing another format. Verify the current control on your theme.