Popupsmart Help 2026
Popupsmart how-tos for the embed snippet, domain verification, exit-intent, URL targeting, fonts, analytics (paid only), subaccounts and changing plan. Paste the snippet once; a double install is a common miss.
Suggested setup checks
Start with one working campaign
Separate installation, display and contact delivery so a failure can be traced to one stage.
Confirm installation
First choose the matching help path: Web App Dashboard or Shopify Embedded App. Then check the domain and installation guide for your actual site platform. Record the page and browser before changing campaign settings.
Test display deliberately
Choose one target page and a simple rule. Check the intended mobile and desktop behavior, including closing the popup and visiting again.
Verify the result
Submit a fresh test contact and inspect the destination. Keep a note of the campaign and settings that passed before adding more rules.
Make a support request reproducible
If a check fails, record the page URL, device, browser, campaign status, expected display rule and what actually happened. Use the vendor’s Help & Support route with those details so the issue can be investigated without changing several settings at once.
Browse Popupsmart guides
8 of 8 guides available
How Can I Add Fonts to My Popup on Popupsmart?
Choose Google Fonts, upload a brand font, or style an individual element with CSS. Check the published result for loading, wrapping and readable form controls.
Article updatedHow Can I Use URL Browsing Targeting on Popupsmart?
URL targeting is Segment → Add audience targeting → URL Targeting. Show or hide by contains or matches. Homepage is '/'. There is a Check box to test a URL before you publish.
Article updatedHow Can I Use Exit-Intent Trigger on Popupsmart?
Exit intent lives under Segment → Edit Segment → User behaviour. Desktop fires on mouse-leave; mobile fires on upward-scroll speed. Turn the campaign on, and enable mobile if you need it there.
Article updatedHow Can I See My Campaign Metrics on Popupsmart?
Popupsmart analytics (views, interaction, leads, conversion rate) are on paid plans, not Free. Open them from the campaign card, the builder, or the Analytics tab. Filter by campaign and date.
Article updatedHow Can I Upgrade My Current Popupsmart Subscription Plan?
Review the selected tier, billing period and immediate adjustment before confirming an upgrade, then check the account and invoice.
Article updatedHow Can I Add Subaccounts to My Popupsmart Account?
Popupsmart now labels these as team members, not subaccounts. Invite from Account → Team members. Free has zero seats. Basic has one. They cannot change billing.
Article updatedHow Can I Verify My Website with Popupsmart?
A Popupsmart popup will not show until the domain is verified. Embed the code once, add the website, click Unverified, open the site, then Refresh. You can also verify from the Publish step.
Article updatedHow Can I Add My Embed Code on My Website with Popupsmart?
Popupsmart installs as one JavaScript snippet. Copy Embed Code from the dashboard, paste it once before </body>, add the domain, then verify it. Shopify stores should use the app listing instead of theme.liquid.
Article updated
Questions before you decide
Frequently asked questions
What is the best order for setting up a new campaign?
Verify the installation first, then configure one campaign, check its display conditions and test a signup. Add more targeting or campaigns after that simple path works. This sequence makes it easier to identify whether a problem is in installation, display or delivery.
What information helps troubleshoot a popup that is not appearing?
Record the exact page, device, browser, campaign status and intended display rule. Also note whether you have already seen or dismissed the campaign. These details help distinguish a display-condition problem from an installation issue without changing several settings at once.
How do I know a setup change is ready for the live site?
Check the intended page and device, the dismiss/success states and the destination of a sample submission. Keep a way to disable the campaign if something behaves unexpectedly. These are editorial acceptance checks rather than a guarantee of any conversion outcome.