Wisepops Help 2026
Troubleshoot Wisepops across installation, campaign state, visitor eligibility, destination delivery and billing. These guides cover common tasks; the checks below add current support routes, service status and a reproducible support packet.
Suggested setup checks
Build a reproducible support packet
Separate installation, campaign state, visitor eligibility and destination delivery so support can identify the failing boundary.
Record the environment
Capture account, workspace, domain, campaign, exact time and time zone, browser, device and recent changes.
Verify installation
Confirm the setup code loads once and the correct workspace receives activity for the affected page.
Test eligibility
Compare one visitor who should qualify with one who should not, including trigger, device, frequency and consent.
Trace the destination
Inspect the lead, mapped fields, external record, automation and timestamps rather than stopping at the success screen.
Send sanitized evidence
Share concise reproduction steps and safe identifiers through chat or support email without passwords or customer lists.
Browse Wisepops guides
5 of 5 guides available
How to Set up Goal Tracking on Wisepops?
Goal tracking is three steps: attribution model, create a URL or JS goal, assign it on the campaign. One goal per campaign. Shopify app tracks orders without a snippet.
Article updatedHow to Remove the Notification Feed from My Site on Wisepops?
Remove Wisepops notification-feed code based on its installation method. Identify the correct snippet, check the header and verify other site behavior afterward.
Article updatedHow to Add or Delete Websites on Wisepops?
Add a Wisepops website, distinguish deactivation from permanent deletion, and verify installation and account changes before handing over the setup.
Article updatedHow to Make an A/B Test on Wisepops?
Wisepops A/B tests start from the campaign row, not a separate product. Duplicate or pick a live variant, set traffic, choose a success metric, publish. Auto-conclude is optional.
Article updatedHow To Add a Video to a Popup on Wisepops?
Open the popup, drop a video block, paste the page URL from YouTube, Vimeo, TikTok or Dailymotion. Don't use the share or embed link. Autoplay plays muted on desktop.
Article updated
Questions before you decide
Frequently asked questions
How do I contact Wisepops support?
Use the help center for documented setup and troubleshooting, the website live-chat widget for a conversation, or support@wisepops.com. The product FAQ says chat and email are available in English and French but does not publish response times.
How do I install Wisepops on a website?
Wisepops documents four routes: a CMS integration, Google Tag Manager, a JavaScript setup code on a custom site, or SPA-specific instructions. After installation, verify the code in the browser before diagnosing campaign rules.
Does Wisepops support WordPress and single-page apps?
Yes. Wisepops maintains a WordPress plugin, and its FAQ says SPAs are supported through automatic page-change detection. Native React Native and Flutter apps are not supported by the web product FAQ.
Why is my Wisepops campaign not showing?
Check the correct workspace and domain, script load, publication and schedule, page rules, trigger, device, audience conditions, frequency, prior dismissal and consent state. Compare one visitor who should qualify with one who should not.
Where can I check Wisepops service status?
Use status.wisepops.com before changing a campaign during a suspected incident. Record the exact time and time zone and preserve the affected campaign and visitor evidence if the status page does not explain the behavior.
What evidence helps diagnose a lead-delivery problem?
Capture the form submission time, sanitized identifier, consent, Wisepops lead, destination list or object, mapped fields, automation entry and any error. A displayed success state does not by itself prove delivery.
What should I include in a Wisepops support request?
Include account, workspace, domain, campaign, publication state, exact time and zone, browser and device, expected and actual result, qualifying and excluded visitor cases, destination trace, recent changes and sanitized screenshots or IDs.