How to Cancel OptiMonk Subscription?

OptiMonk no longer uses an Upgrade Plan → Cancel subscription path. As of the 19 November 2025 help article, you cancel by downgrading to the Free plan from Subscription. The paid charges stop. The account, templates and data stay.

If something is broken, write to support@optimonk.com or open live chat before you cancel. Support is available on Free.

Cancel (downgrade to Free)

1. Log in at app.optimonk.com.
2. Click your profile icon in the bottom-left corner.
3. Click Subscription.
4. Under the Free Plan option, click Downgrade.

That is the current self-serve path. Older screenshots that show Upgrade Plan then Cancel subscription at the bottom of the page are out of date. Ignore them.

If you subscribed through the Shopify app and you cannot see Downgrade, use Shopify's app billing screen or ask OptiMonk support. Shopify collected the money, so Shopify's UI is in the loop.

What happens after you cancel

• The account reverts to Free. Free has no expiry.
• Templates and campaign data stay. You can open them.
• You can upgrade again later.
• Campaigns still have to fit Free's 10,000 pageviews and one domain. Extra domains and the unbranded mark go away.

Full plan list: OptiMonk pricing.

Will I get a refund if I cancel?

Cancel and refund are different buttons. Cancel stops the next charge. A refund of money already taken is only promised for the first payment, if you ask within 14 days, per OptiMonk's refund policy (29 July 2025). After that window, unused months on an annual plan are not refunded.

Email support@optimonk.com with the account address. Details: What is the refund policy of OptiMonk?.