If you're not satisfied with your experience at OptiMonk and would like to request a refund, there are a few things you should know.
Firstly, you are eligible for a refund without any required explanation if you make your first payment within 14 days of your request.
To request a refund, you'll need to contact the Customer Support Team at firstname.lastname@example.org and provide the email address associated with your account.
It's important to note that the process for receiving a refund may differ depending on the payment method you used.
If you provided your billing information directly through the OptiMonk platform, the refund will be processed immediately upon completing your request and should appear in your bank account within 1-2 business days.
If you subscribed through Shopify, the refund would still be initiated by OptiMonk, but for more information on the arrival date of the refund, you'll need to contact the Shopify Support Team.
For further details on the refund policy, you can consult the terms and conditions of the brand.